Frequently Asked Questions

Where are sessions offered?

In person sessions are offered in Steinbach, Manitoba. For clients who prefer, arrangements may also be made for online video or phone sessions.

Can I book an Intake Session?

First time clients are strongly encouraged to complete the Intake Questionnaire and schedule your FREE 20 minute initial consultation. Subsequently, you may book your first appointment through your client portal login.

Returning clients may use the client portal independently or may email the office at

What are your fees?

Session fees are: : $115.00 per 50-minute session (if client pays), $125.00 per 50-minute session (if direct billed to a 3rd party), or $150.00 per 50 minute session (if direct bill to a 3rd party with no ability to enforce late cancel/no show policy) plus GST. If you do not have insurance and are booking sessions with a Practicum Student, a reduced rate of $50 ($47.50 + GST) per session will be charged. All new clients are eligible for a FREE 20 minute phone or in person consultation to be arranged via email to

What is the cancellation policy?

All sessions must be cancelled with 24 hours notice or may be subject to full session fee.

How can fees be paid?

All session fees are due immediately at completion of the session unless prior arrangements have been made. Payment may be made by e-transfer, credit card, or cheque. Please note: $25.00 administration fee will be charged for NSF cheques.

Does my child require parental consent to become a client?

Youth 16 years of age and older do not require parental consent to participate in mental health services/supports. Parental awareness and agreement are beneficial to youth in assisting with payment for services and accessing parental extended health benefits but is not a requirement.

If I consent to therapy for my child will I be informed of what is being discussed in sessions?

Confidentiality is reserved for the client (in this case the child/youth). Parents will only be informed of session content that their child has given permission to be shared, or anything that is excluded from the parameters of confidentiality (as outlined in the confidentiality information sheet provided to parents and youth (client)).

How do you obtain parental consent?

It is clinic practice to obtain the signature (electronic) of one parent/guardian when a child lives with both parents/guardians. Implied consent is also considered informed consent when parents have been provided the information package, are informed of upcoming appointments through reminders, drive their child/youth to and from appointments and pay the invoice as billed. At anytime for children under the age of 16 parents can rescind their consent to participate though it is encouraged to do this in a planned manner for appropriate therapeutic termination and in the best interest of the child. For youth who become 16 or older, their decision to terminate becomes their own.

When do you require two parental signatures?

When parents/guardians are separated/divorced or when custody is in process of being negotiated, we obtain consent from both parents/guardians along with a signed Terms of Agreement form which outlines the limitations of our involvement with ongoing court matters as they pertain to child custody.

Do you direct bill insurance companies?

Yes, to some of them. Here is a list of insurance companies some of our clinicians can direct bill:

  1. First Nations and Inuit Health Branch (FNIHB)
  2. Jordan’s Principle
  3. Victim’s Services
  4. Manitoba Public Insurance
  5. Workers Compensation Board
  6. Medavie Blue Cross – Royal Canadian Mounted Police